FAQ

How much is shipping?

Standard shipping is free on every order to destinations available at checkout. The Dinosaur Dig Sensory Bin and GHK-Cu Copper Peptide Face Serum are available for delivery to US addresses only. Product-specific restrictions are shown on each product page. Available destinations and shipping options are confirmed at checkout.

How long does delivery take?

Orders are processed within 2-3 business days. After shipping, most orders arrive within 5-9 business days. Details are in our Shipping Policy.

How can I track my order?

You'll get an email with your tracking number when your order ships. It can take 2-5 days before tracking shows its first update.

Can I return my order?

Yes, within 30 days of delivery. Email us with your order number and a photo of the item before sending anything back. You can return an unused item in its original packaging for a full refund of the product price (return shipping paid by you), or keep it and get a 50% refund. See our Refund Policy.

What if my item arrives damaged or wrong?

Email us a photo within 30 days of delivery and we'll send a free replacement or a full refund.

Can I cancel my order?

Yes, email us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full.

Which payment methods do you accept?

All payment options available to you are shown at checkout. Checkout is secured by Shopify.

Will I pay customs duties?

Some countries charge import duties or taxes on international parcels. These are set by your country's customs office and paid by the customer.

How do I contact you?

Email ksullc7@gmail.com or use our contact form. We reply within 24 hours.