Refund policy
Last updated: October 26, 2026
30-day returns
You can request a return within 30 days of delivery.
How to start a return
Email ksullc7@gmail.com with your order number, the reason for the return, and a photo of the item. Please don't send anything back before we reply. We answer within 24 hours with your options.
Your options
- Return the item for a full refund of the product price. The item must be unused and in its original packaging. We'll email you the return address. Return shipping is paid by the customer.
- Keep the item and receive a 50% refund. No need to send anything back.
Damaged, defective or wrong items
If your item arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with a photo of the item and the packaging. We'll send a free replacement or give you a full refund, at no cost to you.
Refunds
Once your refund is approved, it goes back to your original payment method within 10 business days. Your bank or card company may need a few extra days to show it.
Cancellations
Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.
European Union
If your order is shipped to the European Union, you also have the right to cancel or return your order within 14 days of delivery for any reason, in line with EU consumer law.
Contact
Beneu.co - ksullc7@gmail.com - we reply within 24 hours.