Shipping policy
Last updated: October 26, 2026
Free standard shipping
Standard shipping is free on every order to destinations available at checkout. The Dinosaur Dig Sensory Bin and GHK-Cu Copper Peptide Face Serum are available for delivery to US addresses only. Product-specific restrictions are shown on each product page. Available destinations and shipping options are confirmed at checkout.
Processing time
Orders are processed within 2-3 business days. You'll get an email when your order is confirmed, and another one with your tracking number when it ships.
Delivery time
After shipping, most orders arrive within 5-9 business days. Our products ship from partner warehouses, some of them outside your country. During holidays and peak seasons delivery can take a few days longer.
Tracking
Every order includes tracking. It can take 2-5 days after shipping before the tracking shows its first update.
Duties and taxes
Some countries charge import duties or taxes on international parcels. These are set by your country's customs office, and any such charges are the customer's responsibility.
Delays, lost parcels and address mistakes
- If your tracking hasn't updated for 10 days, or your order hasn't arrived within 20 business days after shipping, email us. We'll look into it and send a replacement or a refund if the parcel is lost.
- Please check your address at checkout. If you spot a mistake, email us right away. We can correct it as long as the order hasn't shipped yet.
- If tracking says "delivered" but you can't find your parcel, check with neighbours and your local post office, then contact us within 7 days.
Orders with several items
Items may arrive in separate packages. You'll get tracking for each one.
Contact
Questions about your delivery? Email ksullc7@gmail.com. We reply within 24 hours.